Refund and Returns Policy

Effective Date: January 11, 2025

At Flowup, we strive to ensure that you are fully satisfied with your purchase. If you are not completely satisfied with your order, we offer a clear and straightforward refund and returns policy to help make the return process as easy as possible.

1. Returns

We accept returns for most items within 30 days from the date of delivery. To be eligible for a return, the item must be in new, unused, and resalable condition. Furniture must be in its original packaging if possible. You will need to provide proof of purchase, such as your order number or receipt, when requesting a return.

2. Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized products
  • Clearance or sale items
  • Gift cards
  • Opened or used mattresses or bedding

3. Refund Process

Once we receive and inspect your returned item, we will notify you about the status of your refund. If your return is approved, we will issue a refund to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

4. Return Shipping Costs

The customer is responsible for the return shipping costs, except in cases where the return is due to a mistake on our part (e.g., damaged or incorrect items). In such cases, Flowup will cover the return shipping cost.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@flowtopixs.com or call us at +1 3152593481. We will arrange for a replacement or refund at no additional cost to you.

6. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@flowtopixs.com or call +1 3152593481 to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will guide you through the return process, including instructions for shipping the item back to us.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

8. Changes to This Policy

Flowup reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, with the updated effective date.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact us at:

By making a purchase with Flowup, you acknowledge that you have read and understood this Refund and Returns Policy.