Shipment Policy

Effective Date: January 11, 2025

At Flowup, we are committed to providing a smooth and reliable shipping experience for all our customers. This Shipment Policy outlines the terms and conditions related to the processing, shipping, and delivery of your orders.

1. Shipping Locations

We currently offer shipping to addresses within the United States. At this time, we do not ship internationally, but we may expand our shipping options in the future.

2. Order Processing Time

  • Processing Time: Once your order is placed, it will be processed within 2-5 business days (excluding weekends and holidays). This processing time includes order verification, inventory check, and packaging.
  • Order Confirmation: After your order is successfully processed, you will receive an order confirmation email, followed by a shipping notification once your items have been dispatched.

3. Shipping Methods

We offer various shipping methods to suit your needs, including standard and expedited options. The available shipping methods will be presented during the checkout process, and you can choose your preferred shipping method based on your location and order size.

4. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

  • Delivery address (shipping rates may vary by region)
  • Size and weight of the items in your order
  • The shipping method you choose

Any applicable shipping fees will be displayed before you complete your order. We occasionally offer free shipping promotions, which will be communicated on our website.

5. Estimated Delivery Time

  • Standard Shipping: Typically arrives within 5-7 business days after shipment, depending on your location.
  • Expedited Shipping: Typically arrives within 2-3 business days after shipment (available for an additional charge).

Please note that delivery times are estimates and may vary depending on factors such as weather, holidays, and carrier delays.

6. Order Tracking

Once your order has been shipped, you will receive a shipping notification email with a tracking number and link to track your shipment. You can use the tracking number to check the status of your delivery directly with the carrier.

7. Delivery Issues

If there are any issues with your delivery, such as delays, missing items, or damaged products, please contact our customer service team immediately at info@flowtopixs.com or call +1 3152593481. We will work with you to resolve the issue as quickly as possible.

8. Shipping Delays

While we strive to process and ship orders promptly, please note that shipping times may be affected by:

  • High order volume during peak seasons (e.g., holidays)
  • Unforeseen weather conditions
  • Carrier delays beyond our control

In such cases, we appreciate your patience and will keep you informed of any delays.

9. P.O. Boxes and Military Addresses

We currently do not ship to P.O. Boxes or military addresses (APO/FPO addresses). Please provide a valid street address during checkout to ensure successful delivery.

10. Signature Requirements

For certain high-value items or at our discretion, we may require a signature upon delivery. This will be communicated to you in advance if it applies to your order.

11. Lost or Stolen Packages

Once an order is shipped and the tracking number is provided, it is the responsibility of the customer to ensure the safe receipt of the package. If your package is lost or stolen after delivery, please contact the carrier directly for assistance. Flowup is not responsible for lost or stolen packages once the delivery is confirmed.

12. Changes to Shipping Information

If you need to make any changes to your shipping information after placing an order, please contact us immediately at info@flowtopixs.com. We will do our best to accommodate any changes, but once an order has been shipped, we cannot modify the delivery details.

13. Shipping Errors

In the unlikely event that we ship the wrong items or items are damaged during transit, please notify us immediately. We will arrange for a replacement or refund as per our Refund and Returns Policy.

14. Changes to This Shipment Policy

Flowup reserves the right to update or modify this Shipment Policy at any time. Any changes will be posted on this page with the updated effective date.

15. Contact Information

If you have any questions or concerns regarding shipment, please reach out to our customer service team:

By making a purchase on our website, you acknowledge that you have read and understood this Shipment Policy.